Conditions and delivery

Welcome to DelycaStef's website. Although all the necessary measures to ensure the accuracy of the information on this website are taken, no guarantee is provided that the information or the elements featuring on it are perfectly up to date and accurate. Our store assumes no responsibility for any errors that may appear in the content of its website, such as information about product descriptions, prices and availability.

COPYRIGHT
The content of this website belongs to or is licensed to DelycaStef. this includes, among other things, the layout, design and images that form part of it. Any reproduction of these elements in whole or in part that is prohibited.
Trademarks reproduced on this website that are not the property of or licensed to the owners of the website, are acknowledged. Any fraudulent or illegal use of this website may result in legal action.
This website may contain hyperlinks to other websites. These hyperlinks are for informational purposes only and do not engage the responsibility of DelycaStef.


SALE
The sale of a product through the website will not take effect until you have completed the order process and you have paid the sale price. This price is the one indicated next to the product on the website, at the time your order is made. The payment of a product is carried out by the system of secure payment Paypal or Credit Card.
If the ordered product is not available at the time of the order, DelycaStef will notify you by email. You will then have the choice: i) to cancel the sale, in which case DelycaStef will refund you the full price paid or ii) choose an other item.

Delivery
We will deliver the ordered products to the address you provided when ordering through Canada Post or Purolator. Any defect in the delivery relative to any damage, direct or indirect, which you could undergo will not the responsibility of DelycaStef.
When you place an order, a confirmation email from DelycaStef will be sent, within 24 hours of ordering, to the email address provided at the time of purchase . To receive this email, you must have paid for your purchases.
You are responsible for ensuring the accuracy of the product description, price and all billing details and, if applicable, correcting any errors or inaccuracies. If it is impossible for you to do so, you must promptly notify DelycaStef by email at delycastefr@gmail.com.
In addition, you declare that the personal information transmitted to DelycaStef for billing purposes in order to complete the purchase is accurate. You also warrant that you are in good standing with the credit card with which you pay the sales price and applicable taxes on the products purchased.

We advise you to print a copy of the confirmation email to ensure the information mentioned in the purchase confirmation message and to re-check your order.
  • delivery to Canada: Fixed charge of $12 for all orders of $100 or less and free for all orders over $100

  • international delivery: Fixed charge of $30 for all orders of $150 or less and free for all orders over $150
  • The order processing time may vary. For more information, see the article descriptions.
  • Shipping are the responsibility of the buyer and calculated according to the volume of the order and its destination
  • In the case of customs and import taxes, they are the responsibility of the buyers. DelycaStef is not responsible for delays caused by customs.
 
Payment options
  • You can pay by credit card, Paypal  
  • Postal money orders and checks are not allowed


Returns and exchanges
 Returns and exchanges are accepted
  • Contact me under 14 days after delivery    
  • Return the items in 30 days after delivery  

I do not accept cancellations. But do not hesitate to contact me in case of problem with your order.

 The following items can not be returned or exchanged: Given the nature of these items, unless they arrive damaged or defective, I can not accept returns for:
  • Custom orders   
  • Digital Downloads
  • Intimate items (for health / hygiene reasons)
  • items on sale

Return conditions
Return shipping costs are the responsibility of the buyer. If the item is not returned to its original condition, the buyer is liable for any loss of value incurred.


 

Privacy Policy

The confidentiality of your information is important to DelycaStef. Any information that could be used to identify you will only be used in accordance with these terms and conditions and in order to properly process your order. We never sell, distribute or transmit your personal information to third parties without your permission, unless required by law. Your delivery and billing addresses as well as your contact details will be used to communicate with you about:

  • your order;     

  • processing your order;      

  • Legal reasons (such as paying taxes).    

  • promotional information and news

 

By entering the contests we hold on our social media, you agree that your full name only will be disclosed if you are the winner. use The content of the www.delycastef.com website remains the property of DelycaStef. Therefore, this one, including its photos, can not be copied without prior written authorization.

 

Responsibility

We work to provide you with accurate information and to avoid any errors that may be found on this site, on our social media and our newsletters. However, the site www.delycastef.com, its content, its social media and its newsletter are provided for informational purposes only. DelycaStef can not be held responsible for any error or false information that may be found on them. We work to keep this site up to date and safe for our users. you are responsible for your own safety. We can not be held responsible for any malware or other unwanted advertising that may occur while browsing this site.

 

Gifts

Do you want to offer our products as a gift? We can send our items directly to them! The products will be mailed to the address of the person you will provide us without invoice or price.

 

Size information
For any size customization request do not hesitate to contact me.
An estimate will be established.


Maintenance instructions
All creations are machine washable at 40 °, except the Bee's wrap which must be washed by hand with cold water. Dryer, however, remains to be avoided.
For custom creations with fusible do not iron on.


customized orders
For all requests contact me. We will establish together your project.

Production time
all product are made to order. Currently deadlines are 1 to 2 weeks.

What is the surprise pack?
products offered in the "surprise pack" are creations made with fabrics choosed by myself that you will discover when you will unboxing your package. By choosing these items you get 10% off the same item "Fabrics to choose from"

Frequently Asked Questions (FAQ)
 

  •  Packaging and gift packages: DelycaStef can make gift wrapping with a message from you. Do not forget to leave me the address of the shipment.

  • Are postal charges free at all times? Postage costs are automatically withdrawn as soon as the order exceeds $100 before taxes of regularly priced items. Items on sale that do not count in the $100 can be combined with an eligible order at no additional charge. For any purchase of less than $100, a fixed $12 fee will apply for the mail.

  • Is there an overload for high volume or high volume items? Some high volume or high weight products have a postal surcharge that remains even if the bill has more than $100 of regular priced products.


LEGAL NOTICE
This website belongs to DelycaStef. Although the information, materials and products described on this website are updated as often as possible, DelycaStef can not provide any guarantee that the information and products are up to date, accurate, complete or error-free. Such information and products may be subject to change without notice. In addition, DelycaStef can not be held liable for damages of any kind concerning the use or inability to use products, delivery delays or incomplete deliveries.


This contract is deemed to have been executed in the province of Quebec and you accept and irrevocably acknowledge the exclusive jurisdiction of the courts under provincial jurisdiction for any conflict.

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